I am a customer success and account management leader with more than a decade of experience dedicated to commercial partnership.

In my current role as Head of Customer Success at Integrity Advocate, I lead the company’s post-sales strategy across customer health, retention, renewals, growth, forecasting, and team performance. I built the customer success and account management functions from the ground up, creating the playbooks, workflows, metrics, and operating rhythms that helped the business achieve 105% retention in 2025.

I have worked with global organizations and Fortune 500 companies across a wide range of industries including Banking and Investing, NGOs, Education, Training, Manufacturing, and Healthcare.

Across every role, the common thread has been my commitment to understanding what customers are trying to achieve, building strong relationships at every level of an organization, and turning customer insight into better decisions for both the client and the business.